Succurri Named a 2026 MSP Titans of the Industry Finalist in the AI-Powered Category

Succurri is a 2026 MSP Titans of the Industry finalist in the AI-Powered category, recognized for an approach to AI that starts with the business. 

Good news travels fast around here, and this one's worth sharing. Succurri has been named a finalist in the 2026 MSP Titans of the Industry Awards, in the AI-Powered category. We're one of just 10 managed service providers (MSPs) nationwide recognized for using AI and automation to make IT support not just newer, but actually better for our clients.

For a company that has spent more than 20 years helping small and mid-sized businesses keep their technology reliable and secure, this is a proud moment. It's also a good reason to say thank you to the clients who trust us and the team members who show up for them every day.

AI is part of nearly every IT conversation right now, and most of the noise is about what's possible. Our focus has been on what's useful. That difference is what this recognition is really about.

What MSP Titans of the Industry Recognizes

If you're not familiar, MSP Titans of the Industry is a national awards program presented by MSP Success. It honors managed service providers that have shown real innovation in a specific category, made a difference for their clients' businesses, delivered strong service, and given back to the broader MSP community. Finalists and winners are celebrated at an annual gala in front of hundreds of fellow MSPs.

Reaching the finalist round means getting through a multi-stage review by a panel of industry experts. They look at how each applicant innovated in its category, what that innovation did for business growth and customer service, and what it meant for the community around them. Winners will be announced on December 9, 2026, at the Beverly Hilton Hotel in Beverly Hills, California.

There's a charitable side to the program as well. MSP Titans partners with GTIA to support St. Jude Children's Research Hospital, and $100 is donated for every completed application.

Why We Built AI the Way We Did

For us, this nomination isn't about chasing a trophy for having AI on our website. It's recognition for how we're approaching AI at a moment when most businesses are so busy asking how they could use it, they never stop to ask if they should.

Our AI Consulting and Implementation Services are the newest of our core offerings, built on top of two decades of keeping businesses' technology running. The idea behind them is simple. Just because a business can add AI somewhere doesn't mean it should. Plenty of processes get better with AI, and plenty don't, and telling the two apart is where most of the value comes from.

Two disciplines carry that idea through. AI Business Requirements comes first, before anything is built. We sit down with a client and map out where AI would genuinely help their operations and, just as important, where it wouldn't. Agentic AI System Builds follows, with our engineers turning those decisions into working systems designed to handle everyday, ongoing work, not a one-off proof of concept that fades once the demo is over.

From there, we stay with the client the whole way. Every engagement begins with an AI readiness assessment, a look at how the business operates, what software it runs, and what its team is equipped to handle, so we know which use cases are worth tackling first. Next comes a roadmap shaped around the client's goals and what their people can realistically support. We choose and configure the tool that suits how the team already works, then take care of rollout, security, and change management so employees embrace it instead of resisting it. And because AI isn't something you set once and forget, we keep monitoring and fine-tuning as the business changes.

What AI solves looks different in every industry. For a construction crew, it may mean planning job sites and automating scheduling. For a healthcare clinic, it can mean building AI into patient intake and triage without putting HIPAA compliance at risk. In both cases, the starting point is how the business actually operates, not what a tool can do in a demo. Sometimes the right answer is a custom system. Sometimes it's a smaller fix. And sometimes it's a plain "not yet," which is a perfectly good answer when it saves a business from spending money on something it isn't ready to support.

Succurri is owned and led by Managing Partners Grant Eckstrom, vCISO, and Andrew Eckstrom, vCIO, who guide clients' security and technology strategy across our teams in Washington, Arizona, and Montana. Andrew sums up the approach this way.

"Plenty of businesses are being told they need AI right now, but very few are being told whether it actually fits," said Andrew Eckstrom, Managing Partner and vCIO at Succurri. "Our job is to give people a straight answer, even when the answer is 'not yet.'"

A Neighbor, Not a Vendor 

That approach is really an extension of how we've always worked. In all three of our regions, the standard is the same. Every client and every community gets the same level of care, delivered with consistency and honesty, the way a good neighbor would do it, and not the way a vendor chasing the next invoice would.

Our clients are small and mid-sized businesses in professional services, healthcare, construction, financial services, and manufacturing. These are companies where patchy IT support and cybersecurity exposure can slow growth as much as any shift in the market. We believe technology should earn its place by cutting friction, lowering risk, and helping leaders make decisions with more confidence, not by adding another tool to the pile.

For clients, that means a first conversation that starts with their business instead of a menu of services. It means an honest read on where AI would help, where it wouldn't, and what their team can realistically support once the work is done. And it means working with a local team that knows their market.

That's also why our AI services look the way they do. A business owner or operations director in Mesa, Everett, or Kalispell isn't looking for someone to sell them the latest tool. They want a local team willing to say plainly whether AI is worth their investment right now, and to build it properly when it is.

"This recognition means a lot because of what it took to earn it," said Grant Eckstrom, Managing Partner and vCISO at Succurri. "We didn't build our AI service to look cutting-edge. We built it the same way we've built everything else here, by showing up for our clients and treating every community we work in like it's our own. Being named a finalist alongside some of the best MSPs in the country is a real point of pride for our whole team."

What Happens Monday Morning 

Being named a finalist is a nice moment to pause on, but it doesn't change what happens Monday morning. We'll keep doing the same work, sitting down with clients before recommending anything, building AI systems that hold up past the demo, and treating every market we're in like it's the only one that matters.

Want the full story, including more on the award program and how our AI Consulting and Implementation Services came together? Read the full press release on EIN Presswire at [EIN Presswire link coming soon].

Curious whether AI actually belongs in your operations yet? Talk to Succurri and we'll tell you straight.