Vendor Management
Do you find yourself spending hours on hold with your software and technology vendors? Struggling to troubleshoot issues between vendors and your internal systems?
You might think that managing your vendor relationships is something you can handle internally. But the reality is that vendor management is a critical component of your IT strategy, and it’s more complex than simply paying bills or calling customer support.
At Succurri, we provide Vendor Management Services to take the burden off your shoulders, acting as your single point of contact for all things technology-related. Instead of wasting time on the phone or deciphering complex tech lingo, you can focus on running your business while we make sure your vendors are aligned with your IT needs.
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Service Details
Our Core Service Areas
Here are the services we offer within the broader category of IT.
Network Performance Analysis
Our Network Performance Analysis Services give you a comprehensive assessment of your IT network’s health, identifying bottlenecks, inefficiencies, and vulnerabilities.
Paul D.
10/30/23
When we needed to make the move to go remote and still have a secure network and phones, Succurri stepped in and now they even help us with our annual budget planning so we’re not caught off gaurd with suprise breakdowns – they provide amazing proactive IT support.
10 BENEFITS OF MANAGED IT SERVICES
Why Need IT Partner
Why Do You Need Your IT Partner to Manage Your Vendors?
"Why do I need my IT partner to manage my software and technology vendors? Don't we already have a relationship with them?"
It’s common to think, “We have the relationships, so we should manage our technology vendors.” However, technology vendor management is about much more than just maintaining a relationship. It’s about ensuring that your vendors’ products and services are fully aligned with your IT strategy, business goals, and operational needs.
Here’s why you should let Succurri handle it for you:
We Speak the Same Language
Vendors often speak in technical jargon and use industry-specific terms that may not be easy to understand.
You could find yourself going in circles trying to communicate what you need, and even then, there’s a chance that misunderstandings could lead to costly downtime, delays, or missed opportunities. At Succurri, our team understands the tech lingo and can bridge the gap between your business needs and vendor capabilities, ensuring effective communication and problem resolution.
- Reduce Frustration
No more struggling to understand your vendors’ language or being passed from department to department.
- Clear Translation to Resolve Issues
We translate vendor communications into actionable insights that make sense for your business.
Save Time and Hassle
Managing vendor relationships is time-consuming. Every time there’s an issue—whether it’s troubleshooting software, negotiating contracts, or dealing with service disruptions—you’re pulled away from running your business. Letting Succurri handle vendor management frees up your valuable time so that you can focus on growth, operations, and what you do best.
- Immediate Troubleshooting
We work directly with vendors to resolve issues quickly, ensuring minimal disruption to your business.
- Continuous Oversight
Our team constantly monitors vendor performance to ensure they’re delivering on their commitments.
Optimize Costs and Contracts
Your relationship with a vendor should not only be based on service quality but also on cost-effectiveness and the value they bring to your business. With Succurri managing your vendors, we’ll review and analyze your contracts to ensure you’re getting the best possible deal—and we’ll negotiate better terms when necessary. We’ll also ensure that you’re not paying for overlapping services, redundant features, or unused software licenses.
- Cost Savings
We help you cut unnecessary costs by optimizing your vendor contracts and eliminating redundancies.
- Better Value
Succurri ensures that every dollar you spend on software or technology is well-invested and that you’re getting the maximum return on your investment.
Align Technology with Your Business Goals
You know what your business needs to achieve its goals, but do your technology vendors know that too? Sometimes there’s a disconnect between what your business requires and what vendors are providing.
As your IT partner, Succurri works to ensure that every vendor is delivering solutions that are aligned with your strategy, whether it’s supporting your growth, boosting productivity, or enhancing security.
- Strategic Guidance
We evaluate vendors based on your business objectives, ensuring that their solutions contribute to long-term success.
- Proactive Planning
We’ll recommend changes or additions to your vendor lineup that help you achieve your IT and business goals.
What Succurri Do
What Does Succurri Do to Manage Your Tech Vendors?
"What does Succurri actually manage when it comes to our software and technology vendors?"
At Succurri, our Vendor Management Services go beyond just calling customer support or tracking down invoices. We take a holistic approach to your technology vendor relationships, ensuring that every aspect of your vendor ecosystem is optimized, secure, and fully aligned with your business needs.
Here’s what we handle for you:
1. Vendor Coordination & Issue Resolution
When there’s an issue with your software, hardware, or any other technology component, it’s our job to coordinate with the vendor to get it resolved quickly. Whether it’s a hardware failure, software bug, or connectivity issue, we handle the entire process, from troubleshooting to follow-up.
- Single Point of Contact
- Quick Resolutions
With our industry expertise, we know how to navigate vendor processes and get fast resolutions to technical issues.
2. Contract Negotiation & Renewal Management
Ensuring you get the best possible terms from your technology vendors is crucial to controlling costs and maximizing value. We review, negotiate, and manage your contracts, ensuring you’re not overpaying and are receiving the right level of service.
- Contract Review
We analyze your existing vendor contracts to identify areas for improvement or cost savings.
- Proactive Renewals
We keep track of renewal dates and notify you well in advance, allowing for better negotiation and decision-making.
3. Software & Licensing Management
Managing multiple software applications and licenses can get complicated—especially when different vendors have different terms and renewal dates. We’ll track all your software licenses, ensure they’re being used effectively, and avoid compliance issues.
- Licensing Compliance
Make sure all software is properly licensed, preventing any legal or financial risks due to unlicensed or expired software.
- Utilization Tracking
We track software usage to ensure you’re not paying for licenses that aren’t being used and recommend adjustments as needed.
4. Performance Monitoring & Vendor Accountability
Your vendors should be held accountable for their performance and the services they provide. We continually monitor vendor performance, track their service-level agreements (SLAs), and follow up to ensure they’re meeting expectations.
- Monitoring SLAs
We keep vendors in check by holding them accountable to their contractual service-level agreements.
- Performance Audits
If a vendor is not performing as expected, we’ll work with you to determine the best course of action—whether that’s holding them accountable, making adjustments, or switching to a new provider.
5. Security & Compliance Management
Vendors often have access to sensitive data or play a role in your security ecosystem. Ensuring that your vendors follow best practices for security and compliance is a critical part of protecting your business.
- Vendor Risk Assessments
We evaluate vendor security practices and ensure they align with your business’s security requirements.
- Compliance Assurance
We make sure your vendors follow any necessary industry regulations or compliance standards, protecting your business from risk.
Why Choose Succurri for Vendor Management?
By allowing Succurri to manage your vendors, you ensure that your technology, budget, and goals are all working together to drive your business forward.
- 1. Reduce Complexity, Improve Efficiency
No more going back and forth between multiple vendors—Succurri becomes your single point of contact for all technology-related issues. This means faster resolution times, fewer headaches, and improved efficiency.
- 2. Lower Costs, Increase Value
Through contract negotiations, license management, and eliminating inefficiencies, we help your business cut costs while getting the most value out of every vendor relationship.
- 3. Secure, Compliant, and Aligned
We ensure that all vendors meet your security standards and compliance requirements, reducing risk and keeping your business safe. We’ll also make sure every vendor solution is aligned with your business goals and IT strategy.
